Seller Investigators
Seller Investigators is an Amazon FBA reimbursement service, now part of the Carbon6 platform, that helps sellers recover funds lost to inventory discrepancies, fee overcharges, and fulfillment errors. Dedicated Recovery Specialists audit seller accounts, identify eligible claims across categories such as inbound shipments, lost or damaged inventory, customer returns, and weight or dimension errors, and file cases directly with Amazon.
The service focuses specifically on FBA reimbursement recovery rather than broader seller analytics or operations management. It operates on a performance-based model with no upfront or monthly fees and reverses its commission if Amazon later reclaims a reimbursement. Sellers preferring self-service software or needing broader operational tools would need additional solutions.
Pricing
Free Trial
Key Features
- Managed Account Auditing: Dedicated Recovery Specialists conduct recurring audits of FBA transactions and inventory records.
- Inbound Shipment Recovery: Covers receiving discrepancies, canceled shipments, and carrier damage on inbound inventory.
- Lost and Damaged Inventory Claims: Files cases for items lost in transit, lost or damaged in Amazon warehouses, and incorrect disposals.
- Customer Return Recovery: Identifies unreturned refunds, charged-back orders, and incorrect return processing.
- Weight and Dimension Monitoring: Tracks and alerts sellers to potential FBA fee overcharges from incorrect measurements.
- Real-Time Dashboard: Provides itemized case logs, claim tracking, and exportable reports.
- Refund Protection: Reverses commission charges if Amazon later reclaims a previously approved reimbursement.
Strengths
- Performance-based pricing with no upfront fees or monthly subscriptions.
- Assigns dedicated Recovery Specialists to each account for hands-off claim management.
- Covers a wide range of FBA error types including inbound shipments, lost inventory, customer returns, and fee overcharges.
- Includes a free weight and dimension monitoring tool that alerts sellers to potential FBA fee overcharges.
- Reverses its commission if Amazon later reclaims a previously approved reimbursement.
Considerations
- Operates as a managed service rather than self-service software, which may not suit sellers who prefer direct control over claim filing.
- Commission of 25% of recovered funds may be higher than some alternatives, though rates may be negotiable for larger accounts.
- Focused specifically on FBA reimbursements, so sellers needing broader analytics or operations tools would need additional solutions.