ReturnLogic
ReturnLogic is a returns management platform for Shopify merchants that handles RMAs, pre-paid labels, exchanges, and policy enforcement through a customer-facing portal. The product focuses on automating repetitive returns work and collecting structured data on why customers return, including photos, reason codes, and customer feedback.
ReturnLogic fits Shopify brands that have outgrown manual returns handling and want rules-based automation, reporting on return trends, and exchange support. It is not an Amazon Seller Central tool and does not cover Amazon FBA returns. Pricing is volume-based and starts around $300 per month for 150 RMAs, with a per-return fee on top, so fit depends on predictable Shopify returns volume.
Pricing
Free Trial
Key Features
- Customer Returns Portal: Self-service portal where customers enter an email and order number to start a return or exchange.
- Automated RMA and Labels: Generates RMA numbers and pre-paid shipping labels automatically to speed up the returns process.
- Policy Enforcement Rules: Custom return rules, conditions, and shipping types configurable by return reason and product eligibility.
- Returns Analytics: Collects return reasons, photos, and metrics to surface trends in product quality and post-purchase issues.
- Exchange Support: Lets shoppers select eligible items from a merchant-defined catalog for exchanges instead of refunds.
- Fraud Detection: Automation rules that flag frequent returners and suspicious return patterns across customer accounts.
- Shopify Integration: Native integration with Shopify, with returns data flowing back into the Shopify order and customer records.
Strengths
- Built specifically for Shopify merchants with a focused returns and exchange workflow.
- Generates RMA numbers and pre-paid shipping labels without manual team involvement.
- Collects structured return data including reason codes, photos, and customer feedback.
- Supports custom return rules and automation for policy enforcement.
- Includes exchange functionality that lets shoppers select items from a merchant-defined catalog.
- Includes automation rules designed to flag frequent returners and suspicious return patterns.
Considerations
- Built for Shopify merchants, not Amazon Seller Central or Amazon FBA workflows.
- Pricing starts around $300 per month for 150 RMAs, with an additional $1 fee per return above the plan threshold.
- Best suited for brands with consistent returns volume large enough to justify the platform cost.
- Full pricing details may require contacting sales to confirm current tiers.